On Being Dependable

It is nice to be depended upon, and with that comes the responsibility of being dependable. One of my favorite things about my friends and close business associates is that I feel I can depend on them to do what they say they will do.

Have you ever been disappointed by someone who says they will give you an estimate, or do some work for you, and they don't get it done? I've had the experience recently a couple of times and it makes me wonder how these businesses survive. When credibility evaporates, so do customers. At the end of the day, word-of-mouth references are the main ones for most small businesses. When integrity falls below the value of the work being performed, then I personally can't endorse the work of that person.

Do you feel the same way?